Businesses need clients to stay operational. That’s obvious, but what isn’t obvious is what to do when clients cost more resources than they bring in, or what to do if a client is so challenging to work with that you’re not confident they’re worth the money they bring in..
When you have a client that takes up more time than your other clients, demands more work than what was agreed upon for no extra pay, or isn’t living up to their responsibilities but blame you for poor performance, it’s time to consider letting them go.
You must make sure you can legally do so, or you might end up paying fees for breach of contract. If you don’t have a contract, it’s easier to fire them, but if you want their business, a contract will prevent murky situations and is highly recommended.
There’s also a chance they’ll negatively affect your reputation, costing you more business in the long run. Here are some tips to mitigate the damage, or even end your business relationship amicably.